Terms of Service and Use

These Terms of Service (“Terms”) are a contract between you (“you”, “your”) and ScalePlant (“we”, “us”, “our”) governing access to and use of our websites, software, dashboards, documentation, and any related services we make available (together, the “Services”).

By accessing or using the Services, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use the Services.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services on your own behalf. If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account. You must notify us promptly of any unauthorised use or security breach.

You agree not to misuse the Services. Without limitation, you must not: (a) attempt to gain unauthorised access to our systems, other users’ accounts, or third-party networks; (b) interfere with or disrupt the integrity or performance of the Services; (c) use the Services to distribute malware, spam, or unlawful content; (d) scrape, harvest, or automate access in a way that imposes an unreasonable load or circumvents technical limits; (e) reverse engineer our software except where applicable law expressly permits; or (f) use the Services in breach of applicable law or third-party rights.

We may suspend or terminate access where we reasonably believe you have breached this section or where necessary to protect the Services or other users.

You retain ownership of content you submit, upload, or generate through the Services (“Your Content”). You grant us a non-exclusive, worldwide licence to host, process, transmit, display, and otherwise use Your Content solely to provide, secure, and improve the Services, and as described in our Privacy Policy.

You represent that you have all rights necessary to grant the licence above and that Your Content does not infringe any third-party rights or violate applicable law.

The Services, including software, branding, documentation, and design, are owned by us or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.

You may not remove proprietary notices, copy our branding in a misleading way, or imply a partnership or endorsement where none exists.

The Services may integrate with or link to third-party products (for example hosting, analytics, or authentication providers). Those services are governed by their own terms and privacy notices. We are not responsible for third-party services we do not control.

Booking a call. Calls are scheduled through our own booking system, which runs on our dashboard at dashboard.scaleplant.com and appears as a calendar on this website. Video calls take place on Google Meet, provided by Google Ireland Ltd. under Google's own terms; you need no account to join. Confirmation emails are sent through our email provider. The data involved is described in our Privacy Policy.

Our work is sold per project at a fixed price, agreed in writing (a quote, a proposal or a message exchange) before any work starts. Unless stated otherwise, prices exclude VAT and any other applicable taxes, which you are responsible for.

Websites start from €499. The final price depends on the number of pages, the scope of the work (for example an online shop, bookings, a members' area or integrations with other tools), and how quickly you provide the photos, videos, text and access we need. Custom software, automation and AI projects are quoted individually after the free audit.

Every paid service is billed in two halves: 50% to start the work, and the remaining 50% immediately before final delivery, that is, before you receive full access to the finished site or system (for example, before the site goes live on your domain, or before credentials, accounts and source files are handed over). We send a reminder when the second half is due, and we release the final delivery once it is paid.

The first payment reserves our time and covers the research, planning and setup we do up front. It is not refundable once work has started. If a project stays paused for more than 60 days because we are waiting for your materials, feedback or approval, we may close it and invoice the work done so far.

Timing depends on how quickly we receive your content. We agree a target date before starting; delays in providing photos, videos, text or approvals move that date back by at least the same amount of time.

Hosting and support included in a website price (for example six months of hosting and three months of priority support) start on the day the site goes live. After that period they are optional, at the monthly price quoted at the time; nothing renews or is charged without your agreement.

We may change our prices for future projects at any time. A price we have already agreed with you does not change.

We aim to keep the Services available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice where practicable.

We may update these Terms from time to time. We will post the updated Terms on our website and update the “Last updated” date. Continued use after changes constitutes acceptance, except where your explicit consent is required by law.

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Subject to the preceding section, our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the greater of (a) the amounts you paid us for the Services in the twelve months before the claim arose, or (b) one hundred British pounds (£100), except where prohibited by law.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities.

You will defend and indemnify us against any claims, damages, losses, and costs (including reasonable legal fees) arising from Your Content or your breach of these Terms or applicable law.

You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Services in line with section 8.

Provisions which by their nature should survive (including intellectual property, disclaimer, limitation of liability, and governing law) will survive termination.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory rights you may have under local consumer protection laws.

Questions about these Terms can be sent via the contact options listed on our website.